The successful candidate will be reporting to the support team lead and is responsible for delivering business-to-business application support to clients. The application support Analyst will collaborate with clients’ project managers as well as internal Development, QA, and Services teams to prioritize clients’ needs and drive incidents to closure. The person need to have a combination of strong communication, functional, technical, root cause analysis and problem solving skills with a keen business sense to deliver top notch client-focused support. If you are looking to grow your career within our client support team and thrives in a highly collaborative and fast paced environment, this is the opportunity open to you to join us and bring your career to the next level.
Duties & Responsibilities:
Leveraging strong analytical and problem solving skills to efficiently resolve incidents.
Providing client with regular and timely incident updates.
Maintaining the highest level of client satisfaction.
Reproducing and meticulously documenting application bugs.
Contribute to the planning of application/infrastructure releases and configuration changes.
Contributing to the support knowledge base.
assisting with a wide variety of operational projects including.
Technical programming and scripting tasks.
Helping client transition to support and implement best practices.
Enhancing the customer support experience.
Optimizing internal processes and procedures.
3 shifts (which we will have team members rotate on)
8:30 - 5:30 Normal shift
13:00 - 22:00, Mid shift
22:00 - 06:00, Night shift; Home based and night allowance applied which cover Internet and Electricity
Experience & Qualification: